OITA acknowledges the importance of offering Reliability, Prompt Response and Quality Work on all services supplied, by endorsing and supporting the implementation of a Quality Management System that conforms to the Requirements of Australian Standard AS/NZS ISO: 9001:2008.
All Employees are aware of the expectations and requirements of the Quality Management System and appreciate that their contribution and performance in carrying out job duties and customer liaisons is essential to the operation and maintenance of the System.
We are committed to continuous improvement by bringing together the wisdom of all of OITA employees and by having the ideas of Customer First and Quality First as our core business structure.
The procedures and instructions have been created to be a simple but effective system that all relevant personnel can operate in an effective and pro-active manner. This in turn will benefit both the company and its clients.